THOMAS W. MOODY
2513 Krysty
Dr., Missoula, MT 59804 ·
phone: (406) 543-5008 ·
email: moody@damnimcool.com
The University of Montana
Bachelor of Arts, Geography, 1995
ASE
Certification
Automobile and Light Truck Parts Specialist, 1994
·
Conduct
on-call troubleshooting for technical support as a help desk analyst.
·
Handle
multiple support calls for immediate problem resolution and assist other
support personnel as needed.
·
Maintain
friendly and positive public relations with individual clients in professional
setting.
·
Use
problem-solving techniques to diagnose client problems including hardware,
software, user interface and mechanics.
·
Maintain
contact with a variety of professional sources to ensure accuracy of project
data.
·
Possess
excellent group communication abilities concerning project development and
goals.
·
Perform
on site training of personnel and/or clients from basic operating system
procedures to complex software applications.
·
Create
customized reports to display clients’ data in an organized fashion.
·
Convert
client data on in-house developed software and create custom configurations of
converted data. This includes map creation in AutoCAD, linking of data to the
maps, etc.
·
Responsible
for upgrading and maintenance of PC and networking hardware and configuration.
·
Responsible
for complete installation of all software, from operating systems to specific
software applications.
·
Have a
competent knowledge of the Internet with experience using HTML, FTP, TCP/IP,
PPP, SLIP, Telnet, and other communications protocols.
·
Have
an excellent understanding of search functions and criteria for data
collection/research via the Internet.
·
Have
the ability to manage and supervise personnel, delegating tasks/projects as
needed.
·
Develop
healthy working relationships with company personnel and supervised employees.
·
Engage
in software product development, testing, and implementation, and organize
client training for engineering software applications.
·
Conduct
presentations and demonstrate product applications in workshop format.
·
Direct
details of programming content and present conceptualized ideas and theories to
programmers.
Operating Systems: Windows NT 4.0 Workstation and
Server, Windows95, Windows 98, Windows 2000, Windows 3.11, MS Dos, LINUX, UNIX,
and OS/2.
CAD and Mapping Programs: AutoCAD R12-14 including Map
R2, MapInfo 4.5, Atlas GIS, Mapviewer, and Surfer.
Office Applications: MS Word, MS Access, MS Excel,
WordPerfect , Crystal Reports , Netscape, Lotus 123, and QuattroPro.
Utilities Programs: WinZip, PaintShopPro, PKWare, etc.
HARDWARE EXPERIENCE
IBM Compatibles: Complete assembly, configuration,
maintenance, and problem troubleshooting.
Ethernet LAN’s: Installation, configuration, and
troubleshooting.
Unix Servers and Terminals:
Hardware upgrades and troubleshooting.
It
Technician Stimson
Lumber Company Bonner, MT 2/1999 - Present
Mapping
Specialist GeoEconomics Missoula,
MT 8/1996 - 2/1999
Manager,
Head Counterman Champion Auto Missoula,
MT 10/1991 - 8/1996
Computer Lab Monitor The University of Montana Missoula, MT 9/1994 - 5/1995
References Available Upon
Request